The Core Policy: "No Returns on Perishables"
Because we sell food, most of our inventory falls under "non-returnable" categories for health and safety reasons.
- Safety First: Explicitly state that opened or consumed food products cannot be returned under any circumstances.
- Hygiene Standards: Opened or unopened snacks cannot be returned once they have left our control to maintain our food safety chain.
Damaged or Incorrect Items
- Evidence Required: Customers must provide photo proof of the damaged packaging or incorrect item within 48 hours of delivery.
- Resolution: We will offer a full refund to the original payment method or send a replacement at no extra cost.
Taste Preferences (The "Personal Palate" Clause)
Unfortunately, we do not offer refunds if a customer does not like the flavour of an exotic snack or a drink.
Cross-Border & Shipping (US & Canada)
- Customs Issues: State that we are not responsible for items held, opened, or delayed by U.S. Customs (CBP) or Canada Border Services Agency (CBSA).
- Shipping Fees: Original shipping costs are non-refundable.
